Important Notice: By accessing this website or using any service of cv991, you will be considered to have fully read, understood and accepted these terms and conditions. Only persons aged 21 years or older may use this platform.
General Provisions
cv991 is an online entertainment platform that provides sports betting, casino games and related entertainment services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between cv991 ("Company", "we", "us") and the user of the platform ("Member", "you").
These Terms operate alongside our Privacy Policy and Responsible Gaming Policy. In the event of any conflict, these Terms shall take precedence.
cv991 reserves the right to amend, modify or update these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.
Account Registration and Eligibility
2.1 Age Requirement
To open an account and use the services on cv991, you must be at least 21 years of age. This platform is for persons aged 21 or older only. We may request a copy of your identity document at any time for age verification purposes.
2.2 One Account Policy
Each individual may operate only one cv991 account. Opening multiple accounts from the same person, family, home address or device is strictly prohibited. If duplicate accounts are detected, they will be closed immediately and funds deposited may be forfeited.
2.3 Registration Information
All information provided at the time of registration must be true, accurate and complete. Providing false information may result in account cancellation and forfeiture of funds held. Any changes to your information must be reported to our support team immediately.
2.4 Geographic Restrictions
This platform is intended for users in Bangladesh. Users from regions where online gaming is prohibited by law may not use this service. It is entirely the user's responsibility to comply with the laws of their own country or region.
Account Security
It is your sole responsibility to keep your cv991 account username and password completely confidential. Do not share this information with any third party.
- Use a strong and unique password.
- Never share your login details with anyone else.
- If you notice any unauthorized access to your account or suspicious activity, notify our support team immediately.
- Placing bets or playing games on behalf of another person is prohibited.
cv991 will hold the registered owner of an account responsible for any activity carried out from that account. cv991 is not liable for any loss arising from unauthorized use.
Deposits and Withdrawals
4.1 Deposit Methods and Limits
At cv991 we accept the following payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for all methods is ৳200.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳200 | ৳1,000 | Within 1 hour |
| Nagad | ৳200 | ৳1,000 | Within 1 hour |
| Rocket | ৳200 | ৳1,000 | Within 1 hour |
| Upay | ৳200 | ৳1,000 | Within 1 hour |
4.2 Withdrawal Conditions
Before submitting a withdrawal request, please ensure your account has been verified and the applicable wagering requirements have been met. cv991 reserves the right to verify your identity before processing any withdrawal request.
4.3 Source of Funds
Funds deposited into cv991 must come from a lawful source. Using the platform for money laundering, fraud or any other illegal activity is strictly prohibited. If a suspicious transaction is detected, we will be obliged to suspend the account and notify the relevant authorities.
Bonuses and Promotions
5.1 Welcome Bonus
New members can receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15x, meaning you must wager 15 times the total bonus amount before it can be withdrawn.
5.2 Bonus Usage Terms
- Each bonus offer has its own validity period and conditions, which will be stated at the time the offer is made.
- Bonus funds cannot be withdrawn directly — withdrawal is only possible after the specified wagering requirements have been met.
- In cases of bonus abuse, cv991 reserves the right to cancel the bonus and any associated winnings.
- Only one account per household or per device is eligible for the welcome bonus.
- cv991 reserves the right to change, suspend or cancel any promotion.
5.3 VIP Program
The cv991 VIP program has four tiers. Weekly cashback is available at each tier:
- Bronze: up to 0.3% weekly cashback
- Silver: up to 0.6% weekly cashback
- Gold: up to 0.9% weekly cashback
- Platinum: up to 1.2% weekly cashback
VIP tier upgrades depend on your activity and contribution and are determined at cv991's discretion. The terms of VIP benefits may change at any time.
Betting Rules
6.1 Bet Acceptance
A bet will only be considered valid once the system has successfully confirmed it and you have received a confirmation. cv991 is not liable for bets that were not confirmed due to network issues or system failures.
6.2 Bet Cancellation
cv991 reserves the right to cancel a bet in the following circumstances:
- If incorrect odds are displayed due to a system or human error.
- If an event is cancelled or postponed.
- If evidence of odds manipulation or match fixing is found.
- If a bet is incorrectly processed due to a technical error.
6.3 Winnings Payout
Winnings will be credited to your account after all results are finalized. If there is a dispute over any result, the official result of the relevant event will be considered final.
Prohibited Activities
The following activities are strictly prohibited on the cv991 platform:
- Participating in match fixing or any form of fraudulent activity.
- Using bots, scripts, automation tools or other technical means to gain an unfair advantage.
- Abusing bonus terms or collectively harvesting bonuses ("bonus hunting").
- Opening multiple accounts to take advantage of various offers.
- Hacking, phishing or any other form of cyber attack.
- Money laundering or introducing illegal funds.
- Colluding with other members against the platform.
- Using cv991's intellectual property without authorization.
Warning: Involvement in any of the prohibited activities listed above will result in permanent account closure, forfeiture of deposited funds and winnings, and legal action where necessary.
Account Suspension and Closure
8.1 Closure by cv991
cv991 reserves the right to temporarily suspend or permanently close an account for any of the following reasons:
- Violation of any provision of these Terms.
- Fraudulent or suspicious activity.
- Failure to verify identity or provision of false information.
- Regulatory or legal requirements.
- In the interest of the member's safety (for example, if signs of addiction are observed).
8.2 Closure by Member
You may close your account at any time by contacting our support team. Please ensure your balance is withdrawn before closing your account. Any unused bonuses will be cancelled upon account closure.
Privacy and Data
cv991 collects, stores and uses your personal information solely for the purpose of providing our services. We do not sell your information to third parties. We use SSL encryption and other industry-standard security measures to protect your data.
To learn more about how your personal information is collected and used, please read our Privacy Policy. By using the platform you also accept that policy.
Responsible Gaming
cv991 is committed to responsible gaming. We believe gaming should be purely for entertainment — not as an alternative source of income.
10.1 Self-Control Tools
We provide members with the following self-control features:
- Deposit Limit: Set a daily, weekly or monthly deposit limit.
- Loss Limit: Set a maximum loss limit within a specified period.
- Cooling-Off Period: Temporarily suspend your account for a short break.
- Self-Exclusion: Fully close your account for a long-term gaming break.
For more details on responsible gaming, visit our Responsible Gaming page.
Limitation of Liability
cv991 accepts no liability in the following circumstances:
- Loss caused by technical failure, server downtime or internet disconnection.
- Loss resulting from misuse of a user's account credentials.
- Issues arising from the failure of a third-party payment provider.
- Any loss arising from circumstances outside the scope of these Terms.
- Loss caused by the user's own negligence or failure to comply with these Terms.
cv991's maximum liability will in no case exceed the principal amount of the transaction in question. This limitation applies to the fullest extent permitted by applicable law.
Changes to Terms
cv991 reserves the full right to change, amend or update these terms and conditions at any time. In the event of changes, we will publish a notice on the site and update the "Last Updated" date.
Continued use of the platform after any changes will be considered acceptance of the updated Terms. We therefore recommend checking this page regularly.
Dispute Resolution
For any dispute or complaint, please contact our support team first. We will try to provide an initial response within 48 hours.
The relevant account or funds may be suspended until cv991's decision is final. No disputed funds may be withdrawn before our review process is complete.
For all disputes, cv991's game logs, transaction records, and system data will serve as evidence and this data will be considered final.
Contact
If you have any questions or complaints about these terms and conditions, please contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali
Our support team is always ready to provide the best solution to your queries. For more information, visit our FAQ page and About Us page.