Help Center
cv991 Frequently Asked Questions
From opening an account to claiming bonuses, deposits, withdrawals and safe gaming — find answers to all your questions right here.
Welcome to cv991. This FAQ page has been put together with the most important questions from players in Bangladesh in mind. Whether you want to ask about creating an account, transactions via bKash or Nagad, using bonuses, game rules or safe gaming — you will find direct answers in the sections below. If you need further help, our 24/7 Bengali live chat support is always here for you.
Section 01
Account and Registration
To open an account at cv991 you need an active mobile number and a valid email address. Fill in your name, date of birth and preferred password in the registration form and the process is complete. Please note, only those aged 21 or above may open an account.
No. Under cv991 rules, only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and balances being forfeited. If you have a duplicate account issue, contact support to resolve it.
Use the "Forgot Password?" option on the login page. A verification code will be sent to the mobile number or email you used during registration. Set a new password using that code. If you still have trouble, contact 24/7 live chat support.
cv991 may verify your account to keep the platform secure. For large withdrawals or suspicious activity, you may be asked to submit a photo of your national ID or passport. Completing verification quickly makes the withdrawal process smoother.
Yes. cv991 is fully mobile-friendly. Open cv991.cam directly in any browser on Android or iOS — no separate app download needed. All features, games and payments work fully on mobile.
Section 02
Deposits and Withdrawals
Deposits made via bKash usually appear in your cv991 account within a few minutes. There may be a slight delay due to network issues. If your balance does not show within 15 minutes of completing the deposit, share your transaction ID in live chat.
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. These limits apply equally to all methods — bKash, Nagad, Rocket and Upay.
Withdrawals from cv991 to Nagad are usually completed within 1 hour. Once you submit a request and verification is done, the funds will be sent to your Nagad number. This timeframe holds during night hours as well.
cv991 itself does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own transaction charges — check the relevant app to confirm.
Yes. cv991 supports both Rocket and Upay. Go to the cashier page, choose your preferred method and follow the instructions. The minimum deposit amount is ৳200 for all methods.
It may be possible to cancel a withdrawal request before it moves to processing. If you see a "Cancel" option in your account transaction history, use that. If processing has already started, contact live chat immediately.
Section 03
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to cv991 and go to the Sports section. Choose a match, a market (such as match winner, total runs or wickets) and your stake, then tap "Confirm". Bets may be changed or cancelled before the match starts.
cv991's live casino games — including live roulette, baccarat and blackjack from Evolution Gaming and Ezugi — run smoothly in a mobile browser. A stable internet connection (4G or Wi-Fi) ensures a smooth live dealer stream.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. It is a mathematical average, not a guarantee for every session. At cv991, all game providers follow their own independently verified RTP.
Yes. cv991 only offers games from reputable software providers — including PG Soft, Pragmatic Play, JILI and Spribe among others. These providers' games use a Certified Random Number Generator (RNG), which keeps every spin completely random and unbiased.
Aviator is a crash game by Spribe. A plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes. Place your bet, watch the multiplier and click the cash out button at the right moment — the later you cash out, the higher the reward, but the risk is also higher.
Strategy and luck both play a role in JILI fishing games such as Mega Fishing or Happy Fishing. Different fish carry different prize values and using different weapons changes the bet amount. Bonus features and boss events make the gameplay more exciting.
Section 04
Bonuses and Promotions
When you open a new account and make your first deposit, cv991 gives a 200% bonus up to ৳5,000. This means depositing ৳2,500 gives you a total balance of ৳7,500. To claim the bonus, activate "Welcome Bonus" from the bonus section at the time of deposit.
Wagering requirement means the bonus funds must be used in games a set number of times before you can withdraw. The wagering requirement for the cv991 welcome bonus is 15x. This means if you receive a ৳1,000 bonus, you need to wager a total of ৳15,000 in games before withdrawing.
cv991's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Tiers change based on regular gaming activity and engagement with the platform. Weekly cashback increases at higher tiers — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold and 1.2% at Platinum.
Weekly cashback based on your VIP tier is added to your account at a set time each week. Cashback is calculated on your net losses for that week. It is credited directly to your balance and can generally be used without separate wagering — but check the terms and conditions page for full details.
cv991 occasionally runs special offers during events or cricket seasons (BPL, T20 World Cup, IPL). Check the promotions page regularly and keep promo notifications turned on. You can ask in live chat for information on no-deposit bonuses.
Section 05
Safety and Responsible Gaming
cv991 uses SSL encryption to protect your information. Personal and financial data is stored on encrypted servers and is not shared with third parties. Secure payment gateways and two-step verification keep your account further protected.
If you notice suspicious activity, change your password immediately and report it to cv991's 24/7 live chat or by email at [email protected]. The team will investigate your account promptly and temporarily lock it if needed.
cv991 strictly provides services only to those aged 21 or above. Protecting minors from gaming is central to our responsible gaming policy. If a user is found to be underage during verification, the account will be closed.
Self-exclusion is a tool that lets you suspend your own account for a set period of time. If you feel gaming is affecting your daily life, contact live chat or email [email protected]. cv991 respects your decision and will act promptly.
If gaming is no longer in your control, visit cv991's responsible gaming page and speak with us confidentially via live chat. Gaming is for entertainment — not as a source of income. Your wellbeing is always the priority.
Still have questions?
Our Bengali support team is available 24 hours a day, 7 days a week to serve you.