cv991 Privacy Policy
Your personal information is very important to us. This policy explains how cv991 collects, stores, and protects your information.
This Privacy Policy ("Policy") applies to all users of the cv991 platform. By opening an account on cv991 or by using our services, you accept the terms described in this Privacy Policy. We assure you that your personal information will be protected with the highest level of security and will never be unlawfully disclosed to third parties.
This platform is built for users in Bangladesh, and we have presented the full details of our data management practices in Bengali with complete transparency. Please read each section below carefully.
What Information We Collect
For the purpose of account registration and service delivery on the cv991 platform, we collect the following types of personal information. Each piece of information is used for a specific and lawful purpose.
1.1 Information Provided Directly by You
- Full name (in Bengali or English)
- Date of birth (for age verification — the user must be 21 years of age or older)
- Email address
- Mobile number
- Payment information — bKash, Nagad, Rocket, or Upay account number (to complete transactions)
- Identity verification documents (national ID card or passport — for the KYC process)
- Account preferences and language settings
1.2 Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and session duration
- Data collected from cookies and similar tracking technologies
- Referral source (how you arrived at cv991)
We never collect your national ID PIN, bank account password, or mobile banking PIN. If anyone asks for this kind of information, notify our support team immediately.
How We Use Your Information
cv991 uses your information only for the following lawful purposes. We never sell your personal information to advertisers or unauthorised third parties under any circumstances.
2.1 Service Operations
- To create and manage your account
- To process deposits and withdrawals
- To apply bonuses and promotional offers
- To monitor and manage gaming activity
- To administer the VIP program
2.2 Security and Compliance
- To prevent fraud, money laundering, and illegal activity
- To verify age (to confirm 21+)
- To complete the Know Your Customer (KYC) process
- To fulfil applicable legal obligations
2.3 Service Improvement
- To improve the performance of our platform
- To personalise the user experience
- To identify and resolve technical issues
- To test and roll out new features
2.4 Communication
- To send transaction-related notifications
- To issue account security alerts
- To provide information on responsible gaming
- To send promotional messages based on your consent
Sharing Information with Third Parties
cv991 gives your privacy the highest priority. We may share your personal information with third parties only in the following limited circumstances and under strict agreements:
3.1 Service Provider Partners
Our authorised service providers handling payment processing, technology infrastructure, and customer service operations may access relevant information only to perform their specific tasks. They may not use this information for any other purpose.
3.2 Legal Obligations
We may be required to disclose information to satisfy a court order, legal investigation, or applicable legal requirement. In such cases, we will try to notify you in advance where legally possible.
3.3 Security Protection
Information may be shared with relevant authorities for the purpose of preventing fraud, combating money laundering, and investigating other illegal activities.
A clear commitment: cv991 never sells your information for profit. We have no advertising partnerships under which user data is disclosed for commercial purposes.
Cookies and Tracking Technologies
The cv991 website uses cookies and similar technologies that improve your experience and ensure the platform functions correctly.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and saving language preferences. They cannot be disabled.
4.2 Performance Cookies
These cookies help us understand how users interact with the platform, which pages are visited most, and where errors occur. This data is aggregated and not personally identifiable.
4.3 Personalisation Cookies
These cookies are used to remember your preferences, gaming history, and language settings. You can disable these cookies, though doing so may limit some features.
4.4 Managing Cookies
You can manage or delete cookies at any time from your browser settings. Please note that deleting essential cookies may cause difficulty accessing the platform.
Data Security Measures
cv991 uses industry-standard security technology to keep your data safe. Our security framework is regularly reviewed and upgraded.
- SSL Encryption: All data transmissions are protected with 256-bit SSL encryption.
- Secure Servers: Your information is stored in a secure and controlled environment.
- Two-Factor Verification: An additional layer of security for account access.
- Regular Security Audits: Routine testing conducted by independent security experts.
- Staff Training: All staff are trained in data privacy and protection.
- Data Minimisation Policy: We collect only the information genuinely needed to provide our services.
In the event of a data breach, we will immediately notify affected users and take prompt action to minimise harm.
Data Retention Period
We retain your information only for as long as it is necessary for service delivery, fulfilment of legal obligations, and resolution of disputes.
- Active Account: All relevant information is retained while the account remains active.
- Closed Account: After an account is closed, transaction records are kept for a specified period as required by law.
- Marketing Data: Removed from marketing lists immediately upon withdrawal of consent.
- Log Files: Technical log files are retained for a limited period for security analysis.
Your Rights
Every user with an account on cv991 holds the following rights regarding their personal information. To exercise these rights, please contact our support team.
7.1 Right to Access Information
You can find out at any time what information we hold about you and how it is being used. Upon request, we will provide this information within a reasonable timeframe.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, let us know. We will correct it promptly. You can also update much of your information yourself through your account settings.
7.3 Right to Delete Information
You may request to close your account. Information that falls outside our legal obligations will be deleted within a reasonable timeframe. Certain transaction records may need to be retained for a limited period for legal reasons.
7.4 Right to Withdraw Consent
Consent given for marketing communications may be withdrawn at any time. Withdrawing consent will not affect access to core services.
7.5 Right to Lodge a Complaint
If you have any concerns or complaints about how we handle your information, contact our support team directly. We take all complaints seriously.
Protection of Minors' Information
cv991 strictly prohibits registration by anyone under the age of 21. We do not knowingly collect or store the personal information of any minor.
- Age verification is mandatory during the registration process.
- Proof of age is verified during the KYC process.
- If a minor's account is identified, it is immediately closed and the information is deleted.
- If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Updates
cv991 reserves the right to amend this Privacy Policy as needed. For any significant changes, we will notify users in the following ways:
- A special notice will be displayed on the platform.
- A summary of the changes will be sent to your registered email.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use the platform after a change takes effect will be considered acceptance of the new policy. If the changes are not acceptable to you, you may request to close your account.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our dedicated privacy team will process your request within a reasonable timeframe.
For privacy-related requests, send an email and include your account details. Additional information may be requested to verify your identity.
Please also read our Responsible Gaming policy and Terms & Conditions page.